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Last updated: June 2026
IMPORTANT NOTICE
CourtBundleUK is a document preparation service. It is NOT a legal services provider. It does not provide legal advice, legal representation, or case strategy. Nothing in these Terms, and nothing produced by this service, constitutes legal advice. If you need legal advice, you must consult a qualified solicitor or barrister.
1.1 This website and service are operated by the entity whose legal trading name, registered office, company number, VAT number (if applicable), ICO registration number, and contact email are set out in clause 18 below. Those details are mandatory under the Consumer Contracts Regulations 2013 reg 13(1)(a) and (b) and Companies Act 2006 s82 and will be completed before the service accepts live orders.
1.2 In these Terms, "we", "us", and "our" refer to the operator identified in clause 1.1. "You" and "your" refer to the person placing an order and using the service.
1.3 If you have any questions about these Terms before placing an order, please contact us at the email address in clause 1.1.
In these Terms, the following words have the meanings set out below.
"AI Processing" means the automated generation of document content using Claude language models developed by Anthropic, Inc., operated on our behalf as a data processor under a Data Processing Addendum incorporating the UK ICO Addendum (version B.1.0) to the EU Standard Contractual Clauses (Module 2).
"Bundle" means the court bundle PDF document generated by us from the information you provide via the Intake Form.
"Completed Bundle" means a Bundle that has been successfully generated and that we have delivered to your email address together with a Download Link.
"Consumer" means an individual acting wholly or mainly outside a trade, business, craft, or profession, as defined in the Consumer Rights Act 2015.
"Consumer Contracts Regulations 2013" or "CCR 2013" means the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (SI 2013/3134).
"Cooling-Off Period" means the 14-day period during which a Consumer has the right to cancel a distance contract under the CCR 2013, subject to the waiver at clause 7 (regulations 36(1) and 37 CCR 2013).
"Digital Content" has the meaning given in the Consumer Rights Act 2015. The Bundle is Digital Content for the purposes of that Act.
"Download Link" means the time-limited, single-access secure URL sent to you by email from which you may download your Bundle.
"Hearing Type" means the category of family court hearing for which you have ordered a Bundle, being one of: Directions Hearing, Interim Hearing, Final Hearing, Fact-Finding Hearing, or Emergency / Without Notice Hearing.
"Intake Form" means the five-section online form on our website through which you provide us with the information needed to prepare your Bundle.
"Order" means a completed request by you for a Bundle in respect of a specified Hearing Type, following payment of the applicable Price.
"Price" means the fee payable for the service, as set out in clause 5.
"Processing begins" means the moment our system begins AI Processing of your Intake Form data following confirmation of your payment. In normal operation this occurs within a short time of payment being confirmed.
"Total Non-Delivery" means a failure by us to deliver any Completed Bundle at all -- that is, our AI pipeline fails and no Bundle is generated and dispatched to you. It does not include delivery of a Bundle that you consider to be of insufficient quality or that you disagree with in substance.
3.1.1 CourtBundleUK is a document preparation service for Litigants in Person involved in family court proceedings in England and Wales. We prepare a formatted court bundle PDF based on the information you provide to us through the Intake Form.
3.1.2 The Bundle is formatted to align with the structure recommended by Practice Direction 27A (court bundles in civil and family proceedings). It is delivered to you by email and via a time-limited Download Link.
3.1.3 The service uses AI Processing (Anthropic Claude models) to organise, structure, and format the information you provide. The AI performs factual citation verification against publicly available legal sources. The AI does not originate your legal position, advise you on strategy, or assess the merits of your case.
3.1.4 You are the author of your case. You provide the arguments, the facts, the orders you are seeking, and the supporting information. Our service formats and structures what you tell us into a court-ready document.
3.2.1 CourtBundleUK is NOT a legal services provider. We do not carry out any "reserved legal activity" as defined in the Legal Services Act 2007. In particular, we do not:
3.2.2 The Bundle is prepared from the information you provide. We are not responsible for its legal content. You remain fully responsible for the accuracy, completeness, and truthfulness of the information you submit.
3.2.3 We cannot and do not guarantee that:
3.2.4 The service is only suitable for use in family court proceedings in England and Wales. It is not suitable for proceedings in Scotland, Northern Ireland, or any other jurisdiction. It is not suitable for criminal proceedings, civil proceedings outside the family jurisdiction, or tribunal proceedings.
3.3.1 Your Intake Form data is processed by Claude language models provided by Anthropic, Inc., a company incorporated in the United States. Anthropic acts as our data processor. Processing of your data by Anthropic involves a transfer of personal data to the USA. This transfer is carried out under the UK ICO Addendum (version B.1.0) to the EU Standard Contractual Clauses (Module 2), which provides appropriate UK GDPR safeguards for international transfers.
3.3.2 The AI generates your Bundle documents. Whilst the AI performs citation checking, it can produce errors. You must review your Bundle carefully before submitting it to the court. You are responsible for checking the accuracy of everything in your Bundle.
3.3.3 The AI does not make autonomous legal decisions. It formats and structures the content you supply. It does not give you advice.
4.1.1 You must be 18 years of age or over to place an Order.
4.1.2 The service is intended for Litigants in Person -- individuals representing themselves in family court proceedings in England and Wales without legal representation.
4.1.3 Legal professionals (solicitors, barristers, legal executives, and other regulated practitioners) may not use this service on behalf of clients.
4.2.1 By submitting an Intake Form and placing an Order you confirm and warrant that:
4.2.2 We may refuse to process, or may cancel, any Order where we have reasonable grounds to believe that the information provided is false, unlawful, or intended for misuse. Where practicable, we will notify you by email of our concern before taking such action and allow you a reasonable opportunity (ordinarily 24 hours) to respond or clarify. Where an Order is cancelled under this clause before Processing has begun, we will refund the Price in full. Where Processing has already begun at the time of cancellation, we will refund such portion of the Price as reflects work not yet carried out, having regard to the extent of Processing completed at the time of cancellation. Retained sums are limited to costs actually incurred in processing your Order up to the point of cancellation. This clause does not affect your rights under the Consumer Rights Act 2015.
The following prices apply to Orders placed via our website. All prices are in pounds sterling (GBP) and are inclusive of VAT (if applicable at the applicable rate).
| Hearing Type | Price (GBP) |
|---|---|
| Directions Hearing | 75 |
| Interim Hearing | 75 |
| Final Hearing | 150 |
| Fact-Finding Hearing | 150 |
| Emergency / Without Notice | 200 |
5.2.1 The Price is all-inclusive. There are no hidden charges, set-up fees, or additional charges for the generation or download of your Bundle.
5.2.2 No revision rounds are included. If you require changes to your Bundle after delivery, you must place a new Order at the applicable Price.
5.2.3 We reserve the right to change our prices at any time. Price changes will not affect Orders that have already been placed and paid for.
6.1 To place an Order you must:
(a) complete the five-section Intake Form on our website;
(b) review the Order summary page confirming your Hearing Type, the Price, a summary of how your Bundle will be prepared using AI Processing (as described in clause 3.3), and the key terms set out on that page. The Order summary page will include, as key terms, at minimum: (i) the Hearing Type you have selected; (ii) the Price payable; (iii) a summary of AI Processing involvement as described in clause 3.3; (iv) a link to these Terms in full; and (v) a clear statement that the service does not include revisions or corrections after delivery and that any changes require a new Order at the applicable Price;
(c) acknowledge the cooling-off waiver as described in clause 7 (this is a separate step on the Order summary page); and
(d) complete payment via Stripe.
6.2 A binding contract between you and us is formed at the moment your payment is confirmed by Stripe. Before that moment, no contract exists and you are under no obligation to proceed.
6.3 We will send you an order confirmation email to the email address you provided. This confirms that your payment has been received and that Processing has begun or is about to begin.
6.4 Payment is accepted by credit or debit card via Stripe, a PCI-DSS compliant payment processor. We do not store your payment card details. All card processing is handled by Stripe.
6.5 Your payment is collected in full before Processing begins. No work is carried out until payment is confirmed.
6.6 The contract between you and us is for a single Order only. It commences on payment confirmation (clause 6.2) and concludes on delivery of your Completed Bundle and expiry of the Download Link, or on refund in the case of Total Non-Delivery. No ongoing or subscription contract is created by placing an Order or by using this website.
Under the Consumer Contracts Regulations 2013, if you are a Consumer, you normally have the right to cancel a distance contract within 14 days of placing it without giving any reason and without paying any penalty (the "Cooling-Off Period").
THIS IS IMPORTANT. PLEASE READ CAREFULLY.
Our service delivers Digital Content -- your court bundle PDF -- that is personalised exclusively to your case. Processing begins immediately once your payment is confirmed. Because we begin performance straight away at your request, and because the service delivers Digital Content not supplied on a tangible medium that is fully prepared specifically for you, the following applies under regulations 36(1) and 37 of the Consumer Contracts Regulations 2013:
On the Order summary page, before you proceed to payment, you will be asked to tick a separate checkbox (not bundled with any other consent) which reads:
"I request that [operator name] begin preparing my court bundle immediately after my payment is confirmed. I understand and acknowledge that by making this request I will lose my 14-day right to cancel under the Consumer Contracts Regulations 2013 (regulations 36(1) and 37) as soon as preparation of my bundle begins, which will occur within a short time of payment being confirmed and may occur before I read this confirmation."
This checkbox will not be pre-ticked.
You cannot complete your Order without ticking that checkbox. By ticking it and proceeding to payment, you exercise your rights under regulations 36(1) and 37 CCR 2013 to request immediate performance and you acknowledge the consequent loss of your Cooling-Off Period right.
Once Processing has begun following your waiver:
If you placed an Order but Processing has not yet begun, contact us immediately at the email address in clause 1.1. We will attempt to cancel the Order and arrange a refund. We cannot guarantee cancellation once payment has been confirmed, as Processing typically begins within a very short time of payment.
To exercise your right to cancel before Processing has begun, you may (but are not required to) use the following form. Alternatively, you may contact us by email at the address in clause 1.1 as described in clause 7.4.
MODEL CANCELLATION FORM
(Complete and return this form only if you wish to withdraw from the contract before Processing has begun.)
To: [operator name, postal address, and email address as set out in clause 1.1 and clause 18]
I/We hereby give notice that I/We cancel my/our contract for the supply of the following service: preparation of a court bundle PDF (CourtBundleUK -- familycourtbundle.co.uk).
Ordered on: [date of Order]
Name of consumer(s): [full name(s)]
Address of consumer(s): [address]
Signature (if this form is submitted on paper): [signature]
Date: [date]
8.1.1 Once your Bundle has been generated, we will send it to the email address you provided at the time of your Order. The email will contain:
8.1.2 For standard orders (up to two document types selected), we aim to deliver your Completed Bundle within approximately 30 minutes of payment being confirmed.
8.1.3 For orders where all available document types are selected, the AI pipeline uses an extended processing model. In those cases, delivery may take up to 2 hours from payment being confirmed. The confirmation page you see after payment will indicate which delivery timeframe applies to your Order.
8.1.4 The timeframes in clauses 8.1.2 and 8.1.3 are estimates and not guarantees. If there is an unexpected delay beyond 2 hours, we will contact you by email.
8.2.1 Your Download Link is time-limited. It will expire 7 days after it is issued. After the link expires, you will no longer be able to download your Bundle through it.
8.2.2 You are strongly advised to download your Bundle as soon as possible after receiving it, and to save it in a secure location. We recommend keeping at least one backup copy.
8.2.3 After 7 days from delivery, your Bundle and your Intake Form data will be permanently deleted from our systems in accordance with our data retention policy (see clause 12 and our Privacy Policy at /privacy). We are not able to reissue your Bundle or your Download Link after deletion has occurred. If your Bundle has been deleted under this clause, repair and replacement may not be possible; in that case your right to a price reduction under the Consumer Rights Act 2015 remains available to you.
8.2.4 If you experience a technical problem downloading your Bundle within the 7-day window, contact us promptly at the email address in clause 1.1. We will use reasonable endeavours to assist.
No revisions, amendments, or corrections to your Bundle are included in the Price. If, after reviewing your Bundle, you wish to make any changes, you must place a new Order. This is because each Bundle is generated fresh from the information you provide; revision workflows are not available in the current version of the service.
Because each Bundle is prepared exclusively and immediately for you on the basis of the personal information you provide, and because Processing begins immediately after payment at your request, your payment is non-refundable once Processing has begun, except as set out in clause 9.2 below.
This policy is consistent with the cooling-off waiver you give under clause 7. It does not affect your Consumer Rights Act 2015 rights, which are set out in clause 11. Those rights include the right to a price reduction if the digital content does not meet the statutory quality standard (see clause 11).
9.2.1 If we fail to deliver any Completed Bundle to you at all (Total Non-Delivery), you are entitled to a full refund of the Price you paid for that Order.
9.2.2 If we become aware of a Total Non-Delivery, we will contact you by email and initiate a full refund within 1 business day of confirming the failure. You do not need to request the refund in the first instance; we will act proactively.
9.2.3 The refund will be processed via the same payment method used for the original Order (Stripe). The time for the funds to appear in your account depends on your card issuer; typically this is 3 to 5 business days.
9.2.4 For the avoidance of doubt, Total Non-Delivery means that no Bundle was generated and dispatched to you. It does not include:
If you believe you are entitled to a refund, or if you have not received your Bundle and are concerned that delivery may have failed, contact us at the email address in clause 1.1 and include your order reference. We will investigate and respond within 1 business day.
10.1.1 On full payment and delivery of your Completed Bundle, we grant you a perpetual, non-exclusive, royalty-free licence to use the Bundle for the purposes of your family court proceedings. You may print it, file it with the court, and provide copies to the other parties and the court as required.
10.1.2 You may not sell the Bundle to any third party, sublicence it, or use it for any commercial purpose.
10.1.3 Because the Bundle is generated using AI Processing from your own supplied content, the copyright position is mixed. We make no claims over the factual content you provided. To the extent that any copyright subsists in the structure, formatting, or expression contributed by us or the AI, we licence that to you on the terms above.
By submitting the Intake Form you confirm that all information you provide is your own, that you have the right to provide it for the purpose of preparing your Bundle, and that its use by us to prepare your Bundle does not infringe any third-party rights.
11.1 The Bundle is "digital content" for the purposes of the Consumer Rights Act 2015. Under that Act, digital content supplied to Consumers must be of satisfactory quality, fit for a particular purpose (if you made that purpose known to us), and as described.
11.2 If the digital content we supply does not meet those statutory standards (for example, if the PDF is corrupt, unreadable, or does not reflect what you ordered in any fundamental respect), you have the right under the Consumer Rights Act 2015 to ask us to repair or replace it, or, if that is not possible or is done within an unreasonable time, to a price reduction.
11.3 Please note that the content of your Bundle is generated from the information you supply. A Bundle that contains legal arguments or factual content that you consider unhelpful, poorly expressed, or incorrect does not, by itself, mean the service falls below the statutory quality standard. The service is document formatting and preparation; it is not legal advice, and the fitness or persuasiveness of legal arguments is not within its scope.
11.4 Nothing in these Terms affects your statutory rights as a Consumer. Your rights under the Consumer Rights Act 2015 and all other applicable consumer protection legislation are preserved in full.
12.1 The information you provide via the Intake Form is personal data for the purposes of UK GDPR. We are the data controller in respect of that data.
12.2 We process your personal data on the lawful basis of Article 6(1)(b) UK GDPR (performance of a contract to which you are party). The special category data you may provide (including information about children, family circumstances, and safeguarding concerns) is processed under Article 9(2)(f) UK GDPR (processing necessary for the establishment, exercise, or defence of legal claims).
12.3 Key data handling facts:
12.4 You have rights over your personal data including the right of access, rectification, erasure, restriction of processing, and data portability. To exercise any of these rights, or for any data protection enquiry, contact us at the email address in clause 1.1.
12.5 Our full Privacy Policy, including details of all data processors, retention periods, and your data subject rights, is available at /privacy. The Privacy Policy forms part of the information we provide to you before you place your Order, as required by the Consumer Contracts Regulations 2013.
12.6 If you believe we have handled your personal data unlawfully, you have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.
13.1.1 Subject to clauses 13.2 and 13.3, our total liability to you in connection with your Order -- whether arising in contract, tort (including negligence), breach of statutory duty, or otherwise -- shall not exceed the Price you paid for that Order.
13.2.1 Subject to clause 13.3, we are not liable to you for any indirect or consequential loss, including but not limited to:
13.2.2 Nothing in clause 13.2.1 limits our liability for direct losses caused by our failure to deliver a Completed Bundle at all. That obligation is addressed in clause 9.2 (Total Non-Delivery refund).
13.2.3 We are not responsible for the accuracy of any legal citations, case law references, or statutory provisions in your Bundle, beyond the AI's citation verification process. You must verify the accuracy of any legal references you intend to use in court. You are responsible for the content of what you submit to the court.
These Terms do not, and will not, limit or exclude our liability for:
If you are unhappy with any aspect of our service, please contact us at the email address in clause 1.1 with:
We will acknowledge your complaint within 2 business days and aim to provide a substantive response within 10 business days. If the matter is more complex, we will keep you informed of progress.
If we are unable to resolve your complaint to your satisfaction, you may:
We are not currently members of an approved alternative dispute resolution (ADR) scheme. If this changes, we will update these Terms and our website accordingly.
Under regulation 19(1) of the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015, we are required to inform you of at least one approved ADR entity competent to deal with disputes arising from this contract, even though we are not obliged to use it and do not currently do so. An example of an approved ADR entity competent to deal with disputes of this nature is Retail ADR (https://www.retailadr.org.uk). A full list of approved ADR entities is maintained by the government at https://www.gov.uk/find-an-alternative-dispute-resolution-provider. We are not obliged to submit to any ADR scheme and do not do so.
15.1 These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.
15.2 Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or their subject matter or formation.
15.3 If you are a Consumer, clause 15.2 does not affect any mandatory right you may have to bring proceedings in the courts of your place of habitual residence in the United Kingdom.
16.1 We may change these Terms from time to time. If we make a material change, we will post the updated Terms on our website and update the "Last Updated" date at the top of this page.
16.2 For existing Orders, changes to these Terms will not apply retrospectively. Changes will apply to new Orders placed after the updated Terms have been published.
16.3 The Terms in force at the time you place an Order are the Terms that govern that Order. By placing a new Order after updated Terms have been published, you accept those updated Terms in respect of that new Order.
16.4 If you do not agree to updated Terms, you should not place further Orders. Orders already placed and paid for are governed by the Terms in force at the time of that Order.
These Terms, together with the Order summary presented to you before payment and our Privacy Policy at /privacy, constitute the entire agreement between you and us in relation to the service. They supersede all prior representations, agreements, and understandings between us.
If any provision of these Terms is found by a court to be unenforceable, that provision shall be modified to the minimum extent necessary to make it enforceable, or severed if modification is not possible. The remaining provisions shall continue in full force.
A person who is not a party to these Terms has no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of these Terms.
A failure or delay by us in exercising any right under these Terms shall not constitute a waiver of that right.
Nothing in these Terms is intended to exclude or limit any right you have under the Consumer Rights Act 2015, the Consumer Contracts Regulations 2013, the Consumer Protection from Unfair Trading Regulations 2008, or any other consumer protection legislation that applies to you. Where these Terms conflict with any such legislation, the legislation prevails.
All enquiries, complaints, and data subject rights requests should be directed to:
Trading name: [to insert -- must match Companies House register]
Postal address: [to insert -- registered office or correspondence address]
Email: [to insert -- mandatory]
Website: https://familycourtbundle.co.uk
CourtBundleUK is a document preparation service. It is not a solicitor, barrister, legal executive, or any other regulated legal professional. It is not authorised or regulated by the Solicitors Regulation Authority, the Bar Standards Board, or any other legal regulatory body. Nothing produced by this service is legal advice. You are advised to seek independent legal advice from a qualified solicitor or barrister in relation to your family court proceedings.